Questions & answers
Quick answers about our websites, payments, refunds and hosting. Can't find yours? Ask us.
Payments
Which payment methods can I use?
Visa, Mastercard, American Express, UnionPay, DBBL Nexus, mobile banking wallets such as bKash, Nagad and Rocket, and internet banking, all processed securely through EPS.
Why is the amount shown in taka?
EPS charges in Bangladeshi taka. When your invoice is in US dollars, you see the taka amount and the rate before you pay.
Will you charge my card automatically?
No, never. Hosting is renewed by an invoice that we email before the due date, and you pay it yourself.
Can I get a refund?
New hosting plans can be cancelled within 7 days for a refund. Please read our Refund Policy for the details.
Hosting
How quickly is my hosting set up?
Plans set up automatically are ready a few minutes after your invoice is paid. Otherwise our team sets up your account within one business day. You get the details by email and can open cPanel from your account.
What is included in every plan?
cPanel, the LiteSpeed web server, free SSL certificates, email at your domain and weekly backups.
Can I move to a bigger plan later?
Yes. Open a support ticket and we will move your account to the bigger plan. Your website and email stay as they are.
What happens if I forget to pay a renewal?
We send the invoice and reminders before the due date. If it stays unpaid, the hosting is suspended a few days after the due date. Paying the invoice brings it back straight away.
Hosting that stays fast, with people who answer.
cPanel, LiteSpeed, free SSL and weekly backups on every plan.