Refund Policy
This Refund Policy explains when you can get a refund from BlueFy LLC, 30 N Gould St Ste R, Sheridan, WY 82801, United States ("we", "us", "our"). It is part of our Terms of Service.
If something is not right, please tell us first. Most problems can be fixed quickly. You can reach us by support ticket, at [email protected], or by SMS at +1 307 445 9666.
1. Hosting
You can cancel a new hosting plan within 7 days of its first payment and get that payment back. After 7 days, or for renewals, you can cancel at any time and the service ends at the end of the period you paid for, but that period is not refunded.
2. Domains
Domain registrations, renewals and transfers are not refundable once the domain has been registered, renewed or transferred, because the fee is paid to the registry.
3. Other services
Services can be refunded in full before work starts. Once work has started, we may refund the part that has not been done.
4. When we cannot refund
- accounts suspended or ended for breaking our Terms (for example spam, abuse or illegal content);
- fees charged by your bank or payment method.
5. How refunds are paid
Approved refunds are sent back through the original payment method within 14 days. If you prefer, we can add the amount to your account credit instead, which you can use on any invoice.
EPS payments are refunded in taka through EPS. Because exchange rates change, the amount in your own currency may differ slightly from what you paid.
6. How to ask for a refund
Open a support ticket in your account and include the invoice or order number. If you cannot log in, email [email protected].
7. Contact
BlueFy LLC 30 N Gould St Ste R, Sheridan, WY 82801, United States
- Email: [email protected]
- Phone or SMS: +1 307 445 9666